Wait Time: If the property is not ready upon our arrival, an additional wait time cost of $100 per hour will be added to the invoice for wait time and will be billed in 15-minute increments beginning after 15 minutes of delay. Please keep in mind that our techs have multiple jobs per day and that your service may need to be rescheduled should it conflict with a later appointment.

Weekend Service: Please note that a $50 weekend fee applies to all Saturday and Sunday bookings.

Additional Square Footage: Package pricing is based on 3000 square foot homes (including basement). Photos, videos, and Matterport will each have an added charge of $50 per 1000 square feet.
Floor plans measuring larger than 2500sqft (including basement) will be charged $0.07 for each additional square foot.

Cancellation Fee: If cancellation is necessary, we require that you call at least 24 hours in advance or a cancellation fee of $100 will apply.

Although we typically try to allow our team to relax with their families on the holidays, we understand that your business does not rest. Holiday appointments would have a $100 premium service fee and turnaround times will need to be reviewed in advance.

Yes! You can purchase a custom domain (hosted for one year) for $35+tax. If you have purchased your custom domain elsewhere, we can provide you with the C Name and A Record at your request.

Yes! We provide mic’d services. Please advise us in advance of this request. Our Better and Best packages include mic’d intro/outro (you can also add voiceover). Should you require more in-depth videography services (walk-throughs, scripted services, etc.), we would direct you to our Better Plus and Best Plus Packages. It is important to select the appropriate service as we budget more time for our Plus packages.

We will always do our best to accommodate your preferred tech, however, we can not guarantee you a certain person.

Yes, however, we must be mindful of copyright laws. We can apply a song if you have purchased the license to it. You may also choose from Soundstripe. We must have the choice one day in advance of the shoot. Should a request be made on the day of or after, this change would use the one revision included in the service (additional revisions incur additional fees).

Absolutely! When you are in your listing website, choose the Brochure tab from the Edit Property dropdown. Select the brochure you wish to print. Select download. Check the box that says, ‘Use Full Bleed Dimensions’. Select download. You can send the PDF to the printer of your choice.

Note: To prevent your printed product from having unsightly white lines around the border, you must set your document up with bleeds. Bleed refers to an extra 1/8” (. 125 in) of image or background colour that extends beyond the trim area of your printing piece.

We do offer rush services at a premium rate of $50 per service. Turnaround times will need to be outlined on a case by case basis, especially if the appointment is after noon.

Not at this time.

Unfortunately not. We can only hide scan points. We strongly recommend removing any personal, private, and sensitive information from the site prior to our arrival.

Yes! Please advise us of this plan to ensure the content is stored for later use.

Imperial, but we can provide metric measurements if requested in advance.

Yes! Please reach out to our Sales Team to discuss pricing.

The floor plans and measurements provided are approximate and may not be 100% accurate. Floor plans are for advertising usage only and are not suitable for architecture or construction. We provide cost-effective services for property owners, managers, facility managers, real estate professionals, architects, space planners and interior designers, or any company which would like to verify their lease space size. Clients are responsible for verification and home values should not be set solely based on the floor plans.

We will send you an invoice on the day of the service. Payment can be made via Visa, Mastercard, AMEX, or e-transfer. Please note that we will require payment in full before content can be released unless otherwise arranged and agreed upon.

Please feel free to call us at (877) 268-2924

Please visit the Toronto MLS Resources page for more information.

Please watch this video for instructions on how to use your dedicated listing website and content delivery dashboard.

Our packages with a dedicated listing website include 4-page feature sheet design. The feature sheets are 17″x11″ folded to 8.5″x11″, printed in colour on card stock. Should you wish to add pages, the page count will need to be in multiples of four.

Your brochure will be available for your review and approval when you receive the dedicated listing website. We only proceed with printing when we receive your approval. If the content is sent to print before noon, it will be available for pick up the same day. If you have requested delivery, it is usually delivered 24-48 hours thereafter. Please keep in mind that our print team does not work weekends which can affect these turnaround times.

This depends on the time of the year! We typically schedule or team from 10am to 6pm depending on daylight. We will suggest alternative start times if we believe you need a longer appointment (based on services requested and listing size).

Matterport spaces are hosted for 90 days and automatically expire. Matterport hosting can be extended by 6 months ($60+tax) or 1 year ($120+tax).

This depends on the services requested and the size of the home.. For listings up to 3000sqft, we recommend the following:

Photos: 1 hour
Videos: 1 hour (or more if the agent is in the video)
Aerial Drone: 30 minutes
Matterport: 1 hour (or more with floor plans)
Twilights: 45 minutes

Only one video or slideshow revision is included in the initial package pricing.

Yes! We would consider this the use of the one revision included with the service (additional revisions incur additional fees).

We do store stock footage of cities and of condo amenities. Please let us know what you are looking for in advance of the shoot and we will advise if we have content on hand. Fees for stock footage/b-roll vary.

If you have purchased a dedicated listing website, download the Large (1000pixel) size images. Alternatively, there are many free websites where you can do this, ie. https://bulkresizephotos.com/en

All of them! Additional rates apply for listing outside of our local service areas. Should your location not be on the map, we may require advanced notice to arrange the appointment.

We will be including a branded and unbranded dedicated website for this listing. Please email us back with as many of the following details as possible at least one day prior to your appointment to ensure that we can provide you a dedicated site that is ready to go. Please note that we require your agent branded prior to the shoot. If you have already provided us this information for a previous listing, there is no need to resend it.

• Agent branding (logo, slogan, picture)
• Link to your Facebook, Twitter, Instagram & website if available
• List price
• Listing description
• Key Features of Property
• Parking count (both in the garage and out respectively, if applicable)
• Number of Stories
• Bedroom count
• Bathroom count
• Open house dates

For all of our latest COVID policy updates, please visit the COVID-19 Response page on our website.

Should you incur/anticipate inclement weather on the day of your shoot we kindly request you to notify us as soon as possible to find the next available appointment time. Should the weather change unexpectedly while we are on site and we are unable to capture exterior content, we will notify you as soon as possible to arrange a site visit.

We kindly request you to:

• supply the highest resolution image that you have
• identify the room if it is not obvious
• provide samples if you have them

Weekday Services
Photos = 24 Hours from the end of the shoot
Video/Slideshow = 48 Hours from the end of the shoot
360 Matterport Scan = 24 Hours from the end of the shoot
Floor Plans = 2-3 Business Days from end of the shoot (unless rush ordered – *premium) Please note that floorplans are ordered in Imperial **
Virtual Staging = 1-2 Business Days from the time photos are selected by you.
Dedicated Listing Website = 24 Hours from the end of the shoot

Friday & Weekend Services
Fridays:
Photos & Matterport 360 Scan & Dedicated Listing Website = 24 Hours from the end of the shoot
Videos = Monday Delivery
Floor Plans = 2-3 Business Days from end of the shoot (unless rush ordered – *premium) Please note that floorplans are ordered in Imperial **
Virtual Staging = 1-2 Business Days from the time photos are selected by you.
Saturdays and Sundays:
Photos & Matterport 360 Scan = Monday Delivery
Videos = Tuesday Delivery
Floor Plans = 2-3 Business Days from end of the shoot (unless rush ordered – *premium)
Virtual Staging = 1-2 Business Days from the time photos are selected by you

Please find the full list of our services and prices on our website.

Get our Ultimate Real Estate Photography Checklist here, for all the information that you need.

Once the content is shot and edited, we consider our services to be complete. We are incredibly confident in our service and product and it is not in our best interest to provide you with subpar content. Should there ever be an issue, we would be happy to review the material or series of events to ensure we deliver all that is expected.

The branded link is to share with your clients and potential buyers. The unbranded link would be used in MLS. The embed link can be coded into your personal website.